Privacy Policy

We may collect the following types of information:

• Personal Information: Name, email address, phone number, postal address
• Reservation Details: Check-in/check-out dates, room preferences, special requests
• Payment Information: Credit card details (processed securely through our payment partners)
• Communication Data: WhatsApp messages, emails, and phone call records
• Website Usage: IP address, browser type, pages visited, time spent on site

We use your information to:

• Process and confirm your room reservations
• Provide customer service and respond to inquiries
• Send booking confirmations and pre-arrival information
• Improve our services and website experience
• Send promotional offers (with your consent)
• Comply with legal obligations

We implement industry-standard security measures to protect your personal information:

• SSL encryption for all online transactions
• Secure servers with restricted access
• Regular security audits and updates
• Staff training on data protection

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate data
• Request deletion of your data (subject to legal requirements)
• Opt-out of marketing communications at any time
• Withdraw consent for data processing

We may share your information with trusted third parties for:

• Payment processing (secure payment gateways)
• WhatsApp Business (for booking communications)
• Email service providers (for confirmations and newsletters)
• Analytics services (to improve our website)

We do not sell your personal information to third parties.