Terms of Stay
Guest Policies
Last updated: January 2026
Welcome to Hotel Kandy Heritage. By making a reservation and staying at our hotel, you agree to the following terms and conditions. Please read them carefully before booking.
Reservations & Check-in
Check-in/Check-out Times:
- Check-in: 2:00 PM
- Check-out: 11:00 AM
- Early check-in and late check-out are subject to availability and may incur additional charges
Reservation Requirements:
- Valid government-issued photo ID required at check-in
- Credit card for incidentals (even for pre-paid reservations)
- Minimum age to check in: 18 years
Payment & Cancellation
Payment Policy:
- Full payment is required at check-in unless otherwise arranged
- We accept cash, credit cards (Visa, Mastercard), and bank transfers
- Room rates are subject to applicable taxes
Cancellation Policy:
- Standard Bookings: Free cancellation up to 48 hours before arrival
- Peak Season: 7-day cancellation notice required
- No-shows: Full charge for first night
- Cancellations must be made via WhatsApp, email, or phone
Guest Responsibilities
As a guest, you agree to:
- Respect other guests and maintain reasonable noise levels, especially after 10:00 PM
- Not smoke in non-designated areas (smoking areas are available)
- Report any damage to hotel property immediately
- Not exceed maximum room occupancy limits
- Keep valuables in the in-room safe
- Comply with all hotel policies and local laws
Visitor Policy
- Visitors are allowed in public areas during daytime hours
- Overnight guests must be registered at the front desk
- Additional guests may incur extra charges
- We reserve the right to deny access to unauthorized visitors
Liability & Property
Hotel Liability:
- The hotel is not responsible for loss or damage to personal belongings
- Valuables should be stored in the in-room safe or deposited at reception
- Lost and found items are held for 30 days
Damage to Property:
- Guests are responsible for any damage caused during their stay
- Charges for repairs/replacements will be billed to the credit card on file
- Smoking in non-smoking rooms incurs a cleaning fee
Right to Refuse Service
Hotel Kandy Heritage reserves the right to refuse service or ask guests to leave without refund if:
- Guest behavior is disruptive or poses a safety risk
- Local laws or hotel policies are violated
- Illegal activities are suspected
- Excessive noise complaints are received
Questions About Our Terms?
If you have any questions about our Terms of Stay, please contact us: